Shipping policy

Shipping and Return Policy

1. Shipping within India

We usually ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Shipping times are estimated and given at the time of check out.

Please note the exceptions below: 

• Orders of more than 5 pieces of the same product OR items marked under pre-order, it may take longer to process your order
• Busy periods such as holidays or unforeseen circumstances
• It could take 2 or more weeks for the item to be dispatched for items, not in stock.

      In these cases, we will keep you informed via email.

COVID IMPACT

We are shipping pan-India and aim to get your orders delivered within 3-5 working days. However, services may be affected in some parts of the country, resulting in a delay. Please bear with us during this time.

1. Returns, refunds & more

Before you return a Kidiys product, please take a moment to understand how our products are made. Our products are handcrafted by local artisans in India, resulting in each product being unique and slightly different. The wood grain and knots you see on products are natural and a sign of the product's beautiful texture, not a blemish. Similarly, you will find uniqueness in our other products.  

The products are not copies of what is shown on the website – that is the charm of all products we sell! They teach the child about nature and its uniqueness. 

That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.